REGULATIONS OF BACHLEDA LUXURY HOTEL KRAKOW

§1 SUBJECT OF THE REGULATIONS

The Regulations define the subject and principles of the provision of services, the liability of both parties and the stay on the premises of the Bachleda Luxury Hotel and are an integral part of the contract, which is concluded by signing the booking card, as well as by making a booking and/or paying an advance payment or the entire amount due for the stay at the Hotel. By performing the activities listed above, the Guest confirms that he or she has read and accepts the terms of the Regulations.
The regulations apply to all persons staying on the premises of Bachleda Luxury Hotel MGallery Hotel Collection.
The regulations are available for viewing at the hotel reception and on the website: www.bachledaluxuryhotel.pl/kontakt.
The hotel Reception is the guest's guardian.

§2 HOTEL NIGHT

The hotel room is rented for hotel nights.
The hotel night lasts from 2 p.m. on the day of arrival and ends at 12.00 p.m. on the day of departure.
The guest should notify the reception desk about the intention to extend the stay beyond the period indicated on the day of arrival no later than at 9:00 on the day of the original check-out date from the Hotel. The hotel will take into account the request to extend the stay depending on the availability of rooms, according to the current price list available on the website www.bachledaluxuryhotel.pl.
Early check-in and late check-out is possible subject to room availability, after contacting the Reception and confirming this possibility.
Late check-out depends on availability and requires prior contact with the Reception.
The Hotel reserves the right to refuse to extend the Guest's stay at the Hotel in the event of unavailability of the room, failure to make prior payment for the current period of stay and in the event of non-compliance with the regulations.

§3 BOOKING AND CHECKING IN OF GUESTS IN THE HOTEL

In order to be checked in, the Guest has to present to Hotel Reception an ID document with a photo for each Guest staying in the given room and to complete and sign the booking card confirming the Guest's stay at the Hotel, as well as to present the credit card used to make the booking owned by the Guest. Signing the booking card by the Guest is tantamount to concluding an agreement for the provision of accommodation and other services offered by the Hotel and to reading and accepting the Hotel Regulations. In the event of refusal to present the Guest's identity document and the credit card used to make the booking owned by the Guest, the Hotel has the right to refuse accommodation services and cancel the Guest's booking pursuant to the cancellation policy applicable to the Guest at the time of making the booking.
A Hotel Guest cannot transfer the room to other people, even if the period for which he or she paid the fee for the stay has not expired.
Persons not registered at the Hotel may stay as guests in the hotel room from 6:00 a.m. to 10:00 p.m.
The Hotel may refuse to accept a Guest who grossly violated the regulations during a previous stay, in particular by causing damage to the property of the Hotel or Guests, personal injury to Guests, Hotel employees or other persons staying at the Hotel.
A standard booking (called flexible) is a booking that can be cancelled up to 6:00 p.m. 2 days before arrival. In such case, the funds collected will be returned. Failure to cancel within the above deadline and failure to use the booking will result in a cancellation fee in the amount of the collected guarantee and cancellation of the booking.
The booking must be guaranteed by paying the first night fee. Failure to make the payment within 24 hours means resignation and cancellation of the booking.
In the case of a non-refundable booking, the booking must be guaranteed at the time of booking by payment of the entire stay.
Failure to make the payment within 24 hours means resignation and cancellation of the booking. In case of cancellation of the booking, the guarantee collected by the Hotel will not be refunded.
A deposit of PLN 1,000 is required upon check-in for any additional services or damages in the form of a pre-authorization on a credit card or in cash. A deposit is required.

§4 SERVICES

The hotel provides services in accordance with its category and standard.
In case of any reservations regarding the quality of services, the Guest is asked to immediately report the reservations to the Reception, which will enable the employees to react and improve the standard of services provided.
The hotel is obliged to provide guests with:
a. conditions for full and unrestricted rest,

b. safety of stay, including the security of maintaining the confidentiality of information about the Guest, c. professional service in the field of all services provided at the Hotel,

d. cleaning the room (Hotel) and performing necessary repairs of equipment during the Guest's absence, and in his or her presence only if he or she expresses such a request,

e. technically efficient service, and in the event of any faults that cannot be removed immediately, the Hotel will make every effort to change the room or otherwise alleviate the inconvenience, if possible.
Additionally, at the Guest's request, the Hotel provides the following services free of charge:
a. Providing information related to the Guest’s stay and travel,
b. Waking up at a designated time,

c. Acceptance of the Guest's money and valuable items during the stay at the hotel for deposit at the hotel reception, subject to section &6. 4 of the Regulations,

d. Storing the guest's luggage, e. Ordering a taxi.
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Guests can use the SPA zone free of charge during designated hours.
At the request of a Guest staying at the Hotel with small children (from 0 to 3 years old), a cot will be placed in the room free of charge. The Hotel will take into account the request to add a baby cot if available at the Hotel.
Persons staying at the Hotel are not entitled to use non-hotel catering services, in particular in the form of external catering.
Pets are not allowed at the Hotel. Guests will be financially liable for any damage to equipment and technical devices or the property of other guests resulting from the actions of animals illegally staying on the premises of the Hotel.
The Hotel provides guests with a parking service, which consists in providing guests with a paid parking space in the hotel's unguarded external parking lot and in the internal underground garage. As part of the parking service, at the Guest's request, the Hotel provides a Valet Parking service, which involves taking/bringing the vehicle to/from a parking space in an outdoor parking lot or in the underground garage by a hotel employee.
The facility received consent from the conservator of monuments for a categorization exception regarding the cover over the driveway. In return, it offers additional amenities beyond the requirements of the categorization of a 5-star facility in each room: cosmetic sets, coffee machine, cosmetic mirror; in the facility: additional wellness services, internal patio.

§5 GUESTS’ RESPONSIBILITY

At the hotel, children under 12 years of age should be under the constant supervision of their legal guardians. Legal guardians will be financially liable for any damage to items of equipment and technical devices resulting from the actions of children under 18 years of age.
The Hotel Guest bears full financial responsibility for any damage or destruction of the Hotel's equipment and technical devices resulting from his or her fault or the fault of his or her visitors or the latters’ visitors. The Hotel reserves the right to charge the Guest's credit card for any damage caused after his or her departure. The price list for equipment and damage is attached as Appendix 1 to the Regulations.
Regardless of the price list, the Hotel reserves the right to individually and separately assess the damage, depending on the work necessary to remove the damage. Moreover, if such a circumstance arises, the Guest will be charged the cost of withdrawing the room from sale, according to the price list applicable on the website www.bachledaluxuryhotel.pl, for the time of removing the damage and soiling.
The Guest is obliged to comply with the applicable provisions of Polish law, in particular regarding behaviour in public spaces. The use of verbal and physical violence against other people, including other guests and Hotel employees, is prohibited in the Hotel. It is prohibited to use words commonly considered offensive, as well as behaviour that may be considered violating the principles of social coexistence and established customs, in particular aggressive, vulgar and obscene behaviour violating social rules and norms.
There are dress code rules in the Hotel's public spaces, about which Hotel employees inform the Guest each time the need arises, and the Guest is obliged to adapt his or her clothing to the requirements of the place where he or she wants to stay. It is forbidden to be in public spaces without clothes (nude) or in clothes that are inappropriate for the guest's place of stay (it is forbidden to wear a swimsuit or a bathrobe or a negligee in restaurants and bars).
Hotel guests are obliged to follow the rules of good manners and refrain from behaving in a way that may disturb the stay of other guests or people working in the Hotel (too loud behaviour, shouting, loud music or sound from the guest's electronic devices).
In the event of a violation of the provisions of the Regulations, the Hotel may refuse to provide services to the person who violates them. Such a person is obliged to immediately comply with the Hotel's requests, settle the amount due for previous services, pay for any damages and to leave the Hotel at the Hotel's request.
Each time the Guest leaves the room, for safety reasons, the Guest should turn off the TV, turn off the lights, turn off the taps and check that windows and doors are closed.
The Hotel has a statutory right of lien on items brought by the Guest to the Hotel in the event of the Guest's delay in settling the payment for the stay or failure to settle the amount due for the services provided.

§6 HOTEL LIABILITY

The Guest should notify the Reception of the damage immediately after discovering it, no later than within 1 day, and in each case no later than before leaving the Hotel, under pain of losing the right to claim the damage.
The Hotel is liable for the loss or damage of money, securities, valuables or items of scientific or artistic value only if these items are deposited at the Reception and the Hotel accepts liability for the destruction or loss of these items in writing.
The Hotel reserves the right to refuse to accept high-value items or large amounts of money in the Hotel deposit that exceed the capacity of the Hotel deposit.
The Hotel is not liable for any damage or loss of a car or other vehicle belonging to the Guest parked either in the Hotel's internal parking lot in the underground garage or in the external parking lot.
The Hotel is liable for damage to the Guest's car if the damage occurred during and in connection with the provision of the Valet Parking service by a Hotel employee/person for whom the Hotel is responsible.

§7 RETURN OF ITEMS LEFT

Personal items left by the departing Guest in the Hotel room will be sent back to the address indicated by the Guest at his or her expense. If such an instruction is not received, the Hotel will store the above items at the owner's expense for a period of three months from the time the Guest leaves the Hotel, and after this period, these items will be destroyed in accordance with applicable law. Due to their properties, food and medicines will be stored for 24 hours

§8 QUIET HOURS

The hotel has a quiet hours policy, applicable from 10 p.m. to 6 a.m. the following day.

§9 COMPLAINTS

Guests have the right to submit complaints if they notice any deficiencies in the quality of services provided.
All complaints are accepted by the Reception or General Manager at: HB4U7- GM@accor.com.
A complaint should be submitted immediately after noticing any deficiencies in the standard of services provided, no later than within 1 day, but each time before leaving the Hotel, under pain of losing the right to refer to the noticed deficiencies.

§10 ADDITIONAL PROVISIONS

Smoking tobacco and tobacco products as well as using any similar smoke-generating devices is strictly prohibited in the Hotel, except in designated areas. For violating the ban, the Guest will be charged a fine of PLN 1,000, which does not exclude the Guest from being charged with the costs of all activities necessary to restore the hotel rooms to a proper condition (such as ozonation, etc.). Moreover, if such a circumstance arises, the Guest will be charged with the cost of withdrawing the room from sale.
Illegal substances, dangerous goods, weapons, ammunition, flammable, explosive or illuminating materials cannot be stored in the Hotel.
The Guest consents to the processing and storage of personal data in accordance with the Personal Data Protection Act (Journal of Laws of 2002, No. 101, item 926, as amended) by Bachleda Luxury Properties Sp. z o. o. with its registered office in Kraków at ul. Zwierzyniecka 29/apt. 202 for the needs necessary to complete the Guest's stay at the Hotel and to use other services provided by the Hotel. The Guest has the right to access and correct his or her personal data.
It is prohibited to carry out door-to-door sales and sales, as well as gambling activities in the Hotel.
The Guest may not cause excessive noise in the Hotel, unpleasant odours from the Hotel room, or otherwise disturb other Hotel Guests.
Apart from a slight rearrangement of furniture and equipment that does not affect its functionality and safety of use, Guests are not allowed to make any changes to the Hotel rooms and their equipment.
In the Hotel, it is strictly forbidden to record films or perform photo sessions for the purpose of disseminating them without the prior written consent of the Hotel. If Guests are found to have violated the ban on recording or photographing the interior of the Hotel, a Hotel employee has the right to refuse to check in or check out of Guests with immediate effect, without the right to request a refund for the stay at the Hotel. The Guest is obliged, in the presence of a Hotel employee, to remove, at his or her request, any photographs or recorded images or sounds showing the interior of the Hotel.
Provisions included in §10 point 7 of the Regulations apply to taking photographs and films for purposes not related to private, souvenir or recreational use, i.e. in particular for commercial purposes and for business purposes.
If the Hotel becomes aware of the use of photographs or video recordings taken inside the Hotel without obtaining the prior written consent referred to in point 7, the Hotel has the right to demand appropriate remuneration for this and to demand the cessation of further us