REGULATIONS OF BACHLEDA LUXURY HOTEL KRAKOW

SUBJECT OF THE TERMS AND CONDITIONS

1. The Terms and Conditions define the subject matter and rules for the provision of services, the liability of both parties, and staying on the premises of Bachleda Luxury Hotel, and constitute an integral part of the agreement concluded by signing the registration card, as well as by making a reservation and/or paying a deposit or the full amount due for the stay at the Hotel. By performing the above-mentioned actions, the Guest confirms that they have read and accept the Terms and Conditions.
2. The Terms and Conditions apply to all persons staying on the premises of Bachleda Luxury Hotel MGallery Collection.
3. The Terms and Conditions are available for inspection at the Hotel Reception and on the website: www.bachledaluxuryhotel.pl/kontakt.
4. The Guest’s guardian is the Hotel Reception.

§2

HOTEL DAY

1. A hotel room is rented for hotel days.
2. The hotel day lasts from 2:00 p.m. on the day of arrival and ends at 12:00 p.m. on the day of departure.
3. A request to extend the stay beyond the period indicated on the day of arrival should be reported by the Guest to the Reception no later than 9:00 a.m. on the day on which the original check-out date expires. The Hotel shall take into account the request for extension subject to room availability, according to the price list applicable on a given day available at www.bachledaluxuryhotel.pl.
4. Early check-in and late check-out are possible subject to room availability upon prior contact with the Reception and confirmation of such possibility.
5. Late check-out is subject to availability and requires prior contact with the Reception.
6. The Hotel reserves the right to refuse to extend the Guest’s stay in the event of lack of room availability, failure to make prior payment for the current period of stay, or in the event of non-compliance with the Terms and Conditions.

§3

RESERVATION AND ACCOMMODATION OF THE GUEST IN THE HOTEL

1. The basis for accommodating the Guest is the presentation at the Hotel Reception of a photo identification document for each Guest staying in the rented room, completion and signing of the Guest registration card, as well as presentation of the credit card used during the reservation process and belonging to the Guest. Signing the Guest registration card is equivalent to concluding an agreement for the provision of accommodation services and other services offered by the Hotel, as well as to having read and accepted the Hotel Terms and Conditions. In the event of refusal to present the Guest’s identification document and the credit card used during the reservation process and belonging to the Guest, the Hotel has the right to refuse accommodation services and cancel the Guest’s reservation in accordance with the cancellation policy applicable to the Guest at the time of making the reservation.
2. The Guest may not transfer the room to other persons even if the period for which the fee for the stay has been paid has not expired.
3. Persons not registered at the Hotel may stay as visitors in the hotel room between 6:00 a.m. and 10:00 p.m.
4. The Hotel may refuse to admit a Guest who, during a previous stay, grossly violated the Terms and Conditions, in particular by causing damage to the property of the Hotel or Guests, personal injury to Guests, Hotel employees or other persons staying at the Hotel.
5. A standard reservation (hereinafter referred to as flexible) is a reservation that may be cancelled until 6:00 p.m. two days prior to arrival. In such case, the collected funds will be refunded. Failure to cancel within the above deadline and failure to use the reservation shall result in charging a cancellation fee in the amount of the collected guarantee and cancellation of the reservation.
6. A reservation must be guaranteed by payment for the first night. Failure to make payment within 24 hours shall mean resignation and cancellation of the reservation.
7. In the case of a non-refundable reservation, the reservation must be guaranteed at the time of making it by payment for the entire stay.
8. Failure to make payment within 24 hours shall mean resignation and cancellation of the reservation. In the event of cancellation of the reservation, the guarantee collected by the Hotel shall not be refunded.
9. Upon check-in, a deposit for any additional services or damages must be paid in the form of a pre-authorization on a credit card or in cash in the amount of PLN 400 per night. The deposit is mandatory.

§4

SERVICES

1. The Hotel provides services in accordance with its category and standard.
2. In the event of reservations concerning the quality of services, the Guest is requested to immediately report them to the Reception, which will enable the staff to react and improve the standard of the services provided.
3. The Hotel is obliged to provide Guests with:
   a. conditions for full and unrestricted rest,
   b. security of stay, including security of maintaining confidentiality of information concerning the Guest,
   c. professional service within the scope of all services provided at the Hotel,
   d. cleaning of the room (Hotel) and carrying out necessary repairs of equipment during the Guest’s absence, and in the Guest’s presence only if such wish is expressed,
   e. technically efficient service, and in the event of defects that cannot be removed immediately, the Hotel shall make efforts to, if possible, change the room or otherwise alleviate the inconvenience.
4. Additionally, at the Guest’s request, the Hotel provides the following services free of charge:
   a. Providing information related to the stay and travel,
   b. Wake-up call at a designated time,
   c. Accepting money and valuable items of the Guest for deposit at the Hotel Reception during the stay, subject to §6 section 4 of the Terms and Conditions,
   d. Storing the Guest’s luggage,
   e. Ordering a taxi.
5. Guests may use the SPA zone free of charge during designated hours.
6. At the request of a Guest staying at the Hotel with small children (from 0 to 3 years old), a baby cot will be placed in the room free of charge. The Hotel shall take into account the request for a baby cot subject to availability at the Hotel.
7. Persons staying on the premises of the Hotel are not entitled to use on its premises any gastronomic services other than those provided by the Hotel, in particular in the form of external catering.
8. The Hotel accepts small animals. An additional fee of 150 per night applies. The stay of animals must each time be reported and confirmed by the Hotel Reception prior to arrival. Guests shall bear financial responsibility for any damage to equipment, technical devices or property of other Guests resulting from the actions of animals staying on the Hotel premises.
9. The Hotel provides parking services consisting of paid provision to Guests of a parking space on the Hotel’s unguarded outdoor parking lot and indoor underground garage. As part of the parking service, at the Guest’s request, the Hotel provides a Valet Parking service consisting of delivering/collecting the vehicle to/from a parking space in the outdoor parking lot or underground garage by a Hotel employee.
10. The property has received from the monument conservator consent for a classification derogation concerning the canopy above the driveway. In return, it offers additional amenities exceeding the requirements of the 5-star classification; each room includes: cosmetic sets, a coffee machine, a cosmetic mirror; the property includes: additional wellness services, an internal patio.

§5

GUEST LIABILITY

1. On the premises of the Hotel, children under the age of 12 must remain under constant supervision of their legal guardians. Legal guardians shall bear financial responsibility for any damage to equipment and technical devices resulting from the actions of children up to 18 years of age.
2. The Guest shall bear full financial responsibility for any damage or destruction of equipment and technical devices of the Hotel resulting from his/her fault or from the fault of persons visiting him/her or persons visiting those persons. The Hotel reserves the right to charge the Guest’s credit card for damages after departure. The price list of equipment and damages constitutes Appendix No. 1 to the Terms and Conditions.
3. Regardless of the price list, the Hotel reserves the right to individual and separate valuation of damage, depending on the work necessary to remove the damage. Moreover, if such circumstance occurs, the Guest shall be charged the cost of withdrawing the room from sale, according to the price list applicable at www.bachledaluxuryhotel.pl, for the period necessary to remove damage and soiling.
4. The Guest is obliged to comply with the applicable provisions of Polish law, in particular those concerning behaviour in public spaces. On the premises of the Hotel, verbal and physical violence towards other persons, including other Guests and Hotel employees, is prohibited. The use of words commonly regarded as offensive is prohibited, as well as behaviour that may be considered a violation of social norms and established customs, in particular aggressive, vulgar and obscene behaviour violating social rules and standards.
5. In public areas of the Hotel, appropriate dress code rules apply, of which Hotel employees inform the Guest whenever necessary, and the Guest is obliged to adjust his/her attire to the requirements of the place where he/she intends to stay. Staying in public areas without clothing (naked) or in attire inappropriate to the place of stay (prohibition of staying in a swimsuit, bathrobe or negligée in restaurant and bar areas) is prohibited.
6. Hotel Guests are obliged to observe the principles of good conduct and refrain from behaviour that may disturb the stay of other Guests or persons working at the Hotel (excessively loud behaviour, shouting, loud music or sound from the Guest’s electronic devices).
7. In the event of violation of the provisions of the Terms and Conditions, the Hotel may refuse to provide services to the person who violates them. Such person is obliged to immediately comply with the Hotel’s demands, settle payments for services provided to date, pay for any damage and leave the Hotel at the Hotel’s request.
8. Each time when leaving the room, for security reasons, the Guest should turn off the television, switch off the lights, turn off taps and check that windows and doors are closed.
9. The Hotel has a statutory lien on items brought into the Hotel by the Guest in the event of delay in payment for the stay or failure to settle amounts due for services provided.

§6
LIABILITY OF THE HOTEL

1. The Guest should notify the Reception of the occurrence of damage immediately after its discovery, no later than within 1 day, and in each case no later than before leaving the Hotel, under pain of losing the right to invoke the occurrence of damage.
2. The Hotel is liable for the loss or damage of money, securities, valuables or items of scientific or artistic value only if such items are deposited for safekeeping at the Reception and the Hotel accepts in writing responsibility for the destruction or loss of these items.
3. The Hotel reserves the right to refuse to accept for hotel deposit items of high value or significant sums of money exceeding the storage capacity of the hotel deposit.
4. The Hotel shall not be liable for any damage or loss of a car or other vehicle belonging to the Guest parked both in the internal hotel parking in the underground garage, as well as in the external parking.
5. The Hotel shall be liable for damage to the Guest’s car if the damage occurred during and in connection with the provision of the Valet Parking service by a Hotel employee/person for whom the Hotel is responsible.

§7
STAY OF ANIMALS IN THE HOTEL

1. The Hotel accepts small animals – dogs and cats up to 35 cm in height at the withers and weighing no more than 10 kg. An additional fee of 150 PLN / per night applies.
2. The stay of animals must each time be reported and confirmed by the Hotel Reception before the Guests’ arrival.
3. When making a reservation, please provide the species / breed of the animal. The Hotel reserves the right to refuse to accept animals whose species / breeds are commonly considered dangerous, aggressive, sick, in convalescence or not meeting the above guidelines.
4. Only healthy animals are accepted to the Hotel – presentation of a health booklet is required at check-in (current rabies vaccination and deworming).
5. The Owner is obliged to cover all costs specified by the Hotel resulting from dirt and damage caused by the animal in the Hotel.
6. The Owner of the animal bears financial liability for any damage to hotel property and private property of other Guests caused by the animal.
7. The Owner bears sole responsibility for the animal towards other hotel Guests.
8. If the animal is left alone in the room, please leave a hanger on the door handle on the outside of the door. Hangers are available at the Hotel Reception. The Hotel is not responsible for the animal escaping from the hotel room.
9. On the Hotel premises (common areas, outside the room) animals must be led on a leash / in a carrier. In special cases, the Hotel reserves the right to impose an obligation to put on a muzzle.
10. It is unacceptable to use hotel towels for animal hygiene, for animals to stay on beds and sofas / armchairs, and for animals to relieve themselves in the room.
11. For safety reasons, cleaning of rooms in which animals stay takes place only in the presence of the Owner or during the animal’s absence from the room. In order to arrange a convenient time, please contact the Hotel Reception.
12. If it is found that an animal left in the room disturbs the stay of other Guests, destroys Hotel property, or may cause a threat to itself or other Guests, the Hotel will immediately attempt to contact the Owner to resolve the problem. If contact is impossible, the Hotel reserves the right for staff to enter the Guest’s room, also with the possible assistance of appropriate services, and to take the animal to the nearest animal shelter. All costs resulting from the above actions shall be covered by the Owner of the animal.
13. It is forbidden to bring animals into Gavi Restaurant and the Wellness Area.
14. The Owner declares that he/she has read the regulations of animal stay at Bachleda Luxury Hotel Kraków MGallery Hotel Collection and accepts its provisions.

§8
RETURN OF LEFT ITEMS

Personal items left by a departing Guest in the hotel room will be sent to the address indicated by the Guest at his/her expense. If no such instruction is received, the Hotel will store the above items at the owner’s expense for a period of three months from the time the Guest leaves the Hotel, and after this period the items will be destroyed in accordance with applicable law. Due to their properties, food products and medicines will be stored for 24 hours.

§9
NIGHT QUIET HOURS

Night quiet hours apply in the Hotel from 22:00 to 6:00 the following day.

§10
COMPLAINTS

1. Guests have the right to submit complaints in the event of noticing deficiencies in the quality of services provided.
2. All complaints are accepted by the Reception or the General Manager at: HB4U7-GM@accor.com.
3. A complaint should be submitted immediately after noticing deficiencies in the standard of services provided, no later than within 1 day, however each time before leaving the Hotel, under pain of losing the right to invoke the noticed deficiencies.

§11
ADDITIONAL PROVISIONS

1. A total ban on smoking tobacco and tobacco products as well as using any similar smoke-generating devices applies in the Hotel, except in designated areas. For violation of the ban, the Guest will be charged a penalty of PLN 1000, which does not exclude charging the Guest for all activities necessary to restore the hotel rooms to proper condition (such as ozonation, etc.). Moreover, if such a circumstance occurs, the Guest will be charged the cost of withdrawing the room from sale.
2. It is not allowed to store illegal substances, dangerous loads, weapons, ammunition, flammable, explosive or illumination materials in the Hotel.
3. It is forbidden to conduct solicitation and door-to-door sales in the Hotel, as well as gambling activities.
4. The Guest may not cause excessive noise on the Hotel premises, unpleasant smells from the hotel room, or otherwise disturb other Hotel Guests.
5. Apart from slight rearrangement of furniture and equipment not affecting its functionality and safety of use, Guests are not allowed to make any changes in hotel rooms and their equipment.
6. A total ban on filming and conducting photo sessions for the purpose of their dissemination without prior written consent from the Hotel applies in the Hotel. In the event of a violation of the ban on recording or photographing the interiors of the Hotel by Guests, a Hotel employee has the right to refuse check-in or to check out the Guests with immediate effect, without the right to demand a refund for the stay in the Hotel. The Guest is obliged, in the presence of a Hotel employee, to delete at his/her request all photographs or recorded image or sound presenting the interiors of the Hotel.
7. The provisions included in §10 point 7 of the Regulations concern taking photographs and films for purposes not related to private, commemorative and recreational use, i.e. in particular for: commercial purposes and for the purposes of economic turnover.
8. If the Hotel becomes aware of the use of photographs or video recordings taken in the hotel interiors without obtaining prior written consent referred to in point 7, the Hotel has the right to demand appropriate remuneration for this and to demand cessation of further use as well as dissemination of materials obtained or made contrary to these Regulations.

§12
PERSONAL DATA

In connection with the implementation of the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation “GDPR”), we inform you about the principles of processing your personal data and about your related rights.

1. The controller of your personal data is: Bachleda Luxury Kraków Sp. z o.o., with its registered office in Kraków, ul. Zwierzyniecka 29, LOK no. 202, registered in the District Court for Kraków-Śródmieście in Kraków, XI Commercial Division of the National Court Register, under KRS no. 0001173821, hereinafter referred to as the Controller. The Controller conducts processing operations of your personal data.
2. Contact details of the Data Protection Officer: Rafał Andrzejewski: iod.r.andrzejewski@szkoleniaprawnicze.com.pl
3. The processing of your personal data will take place on the basis of Art. 6(1)(a), (b), (c), (f) GDPR, among others for the purpose of reservation, conclusion and performance of the contract. The data may also be processed for the purpose of sending commercial information electronically or making telephone calls, provided that the Client gives separate, appropriate consent. In the case of giving additional consent, on its basis (Art. 6(1)(a) GDPR) the data may also be processed for the purpose of sending marketing information concerning services or products of other entities – in electronic, telephone or paper form, depending on the consent given. In summary, we process your personal data for the following purposes and legal bases:

a) for the purpose of reservation, conclusion of the contract (basis from Art. 6(1)(b) GDPR);
b) for sending commercial information, conducting marketing by e-mail / SMS/MMS / by phone – on the basis of your consent – if given (basis from Art. 6(1)(a) GDPR and based on specific provisions – Art. 398(1) of the Act of 12 July 2024 Electronic Communications Law);
c) for offering you our products and services directly (direct marketing), which is our legitimate interest (basis from Art. 6(1)(f) GDPR);
d) for archival (evidentiary) purposes to secure information in the event of a legal need to demonstrate facts, which is our legitimate interest (basis from Art. 6(1)(f) GDPR in connection with Art. 7(3) GDPR);
e) maintaining a “persona non grata” list in the event of violation of the hotel regulations (basis from Art. 6(1)(f) GDPR);
f) for the possible establishment, pursuit or defense against claims, which is our legitimate interest (basis from Art. 6(1)(f) GDPR);
g) fulfillment of a legal obligation incumbent on the Controller (Art. 6(1)(c) GDPR) – e.g. obligations arising from the Accounting Act, issuing an invoice;
h) for the purpose of examining Client satisfaction and determining the quality of our service, which is our legitimate interest (basis from Art. 6(1)(f) GDPR).

4. Retention period, i.e. how long will we process your personal data?
   We will process your data no longer than necessary.

a) With regard to data processed on the basis of your consent – Art. 6(1)(a) GDPR – until it is withdrawn;
b) With regard to data processed by the Controller based on Art. 6(1)(c) GDPR – for the period necessary resulting from legal provisions, e.g. for accounting and tax purposes, we will process them as long as we are obliged by law. Under current regulations, this is a period of 5 years counted from the end of the calendar year in which the tax obligation arose; however, the National e-Invoice System (KSeF) retains invoices for a period of 10 years counted from the end of the year in which they were issued;
c) After fulfilling the original purpose for which your data were collected (e.g. performance of the contract), your data will be processed for archival purposes for a period consistent with our applicable archival regulations;
d) If personal data are processed by us for the purpose of pursuing claims (including in court proceedings), we may process them for this purpose for the period appropriate for the limitation of claims, i.e. up to a maximum of 10 years;
e) Personal data processed for the purpose of direct marketing of our own products and services, i.e. on the basis of legitimate interest (which does not require consent), will be processed until an objection to such processing is raised.

5. Data recipients
   Your data may be made available or transferred to the following categories of recipients:
   a) public authorities and entities performing public tasks or acting on behalf of public authorities, to the extent and for the purposes resulting from generally applicable law;
   b) other entities which, on the basis of appropriate agreements signed with the Controller or on the basis of another legal instrument, process personal data on behalf of the Controller, mainly entities cooperating with the Controller in the field of marketing services; personal data protection services; companies providing IT support services for the hotel; companies providing accounting services; companies operating the reception system; companies operating the reservation system;
   c) other recipients to whom personal data are disclosed, e.g. legal services; entities dealing with correspondence delivery.
6. Your personal data will not be transferred to a third country.
7. You have the right to request (data subject rights):
   a) pursuant to Art. 15 GDPR, the right of access to personal data concerning you, including the right to obtain a copy of the data;
   b) pursuant to Art. 16 GDPR, the right to request rectification (correction) of personal data;
   c) the right to erasure of data – within the premises and under the conditions specified in Art. 17 GDPR;
   d) the right to restriction of processing – within the premises and under the conditions specified in Art. 18 GDPR;
   e) the right to data portability – within the premises and under the conditions specified in Art. 20 GDPR;
   f) the right to object to processing – within the premises and under the conditions specified in Art. 21 GDPR, i.e. when processing is necessary for purposes resulting from legitimate interests pursued by the Controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject requiring protection of personal data, in particular where the data subject is a child;
   g) the right to lodge a complaint with the supervisory authority (President of the Personal Data Protection Office);
   h) withdrawal of consent to the processing of personal data (but only with respect to personal data processed on the basis of your consent – you have the right to withdraw consent to the processing of personal data at any time. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal. Withdrawal of consent may be made in the same form in which consent was given).
8. Providing data is voluntary, however often necessary in order to conclude a contract with us, use our services or simply contact us. If we want to provide you with additional services, e.g. electronic or telephone marketing, we will always ask for consent. Failure to grant consent for marketing does not affect the conclusion of the hotel services contract. We treat your consent as a voluntary, informed and unambiguous declaration of will, which may be withdrawn at any time. In other cases, providing data results from a statutory requirement (e.g. accounting, taxes), in which case providing them is mandatory.